At Roun Groun, we strive to ensure your satisfaction with every purchase. We understand that sometimes you may need to return a product or request a refund. Here are answers to common questions about our Returns and Refunds Policy to make the process smooth and hassle-free.
FAQs About Returns and Refunds
- Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Simply log in to your account, go to your order details, and click on the cancel button. If you face any issues, our customer support team is here to assist you.
- What is the return window for shipped items?
You can return your item within 7 days from the date of delivery. Please ensure that the item is unused, in its original packaging, and includes all tags and accessories.
- How do I initiate a return?
To initiate a return:
– Log in to your account.
– Navigate to your order history.
– Select the item you wish to return and follow the return instructions provided.
Once your return request is approved, you will receive further details, including instructions on shipping the item back to us.
- Will I get a refund for my return?
Yes, a refund will be processed once we receive the returned item and complete an inspection to ensure it meets our return criteria. You will be notified via email once your refund is initiated.
- How will I receive my refund?
– For prepaid orders, the refund will be credited back to the original payment method within 5-7 business days after the return is approved.
– For COD (Cash on Delivery) orders, you will need to fill out a form providing your bank account details. Once verified, the refund will be transferred to your account within 7 business days.
- Who covers the return shipping costs?
If the return is due to a mistake on our part (e.g., wrong item delivered or a shipping damage), we will cover the return shipping costs.
For other reasons, the customer may need to bear the shipping expenses.
Shipping expense ranges from (50 – 150 Rs) based on your pin-code.
- What items are not eligible for return?
Certain items may not be eligible for return, such as:
– Products that have been used, washed, or damaged by the customer.
– Items returned beyond the 7-day window.
– Items marked as non-returnable at the time of purchase.
—-
-
How long does it take to ship products within India?
Shipping products within India typically takes anywhere between 2 to 10 business days, depending on the availability of courier services and business holidays.
Please note that delivery timelines may vary based on the destination, courier partner serviceability, and unforeseen delays. We strive to ensure timely dispatch and delivery of all orders to provide you with the best possible service.
—
For any queries regarding returns or refunds, feel free to contact our customer support team via email at cepagroup.connect@gmail.com
Our team is always ready to assist you.
We value your trust in Roun Groun and are committed to providing you with a seamless shopping experience.
If you have any other queries or you couldn’t find what you’re looking for, You can reach out to us directly by clicking the link.
Contact us