At ROUN GROUN, we understand that your active lifestyle demands gear that works for you. If something doesn’t meet your expectations, our returns and refund policy is designed to make the process as seamless as your next adventure.
Here are answers to common questions about our Returns and Refunds Policy to make the process smooth and hassle-free.
This page answers for the territory or INDIA, for International shipping or returns, please contact – support@roungroun.com
FAQs About Returns and Refunds
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Can I cancel my order from Roun Groun ?
Yes, you can cancel your order before it has been shipped.
Simply log in to your account, go to your order details, and click on the cancel button. If you face any issues, ROUN GROUN customer support team is here to assist you.
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When can I return items from Roun Groun ?
If the fitness gear you purchased doesn’t fit your needs, returning it is easy.
You can return within 7 days of delivery, and we’ll take care of the rest.
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How do I initiate a return on Roun Groun website?
To initiate a return:
– Log in to your ROUN GROUN account (top right in the header).
– Navigate to “Orders” tab.
– Choose the item you wish to return and click on return button.
And with a single click, your cancellation and return will be taken care of.
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Will I get a refund for my return ?
Yes, a refund will be processed once we receive the returned item and complete an inspection to ensure it meets our return criteria.
You will be notified via email once your refund is initiated.
Refunds to your original payment method are typically processed within 2-3 business days—because we know every moment counts for our community of go-getters.
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How will I receive my refund ?
– For prepaid orders, the refund will be credited back to the original payment method within 2 – 3 business days after the return is received and approved.
– For COD (Cash on Delivery) orders, you will need to fill out a form providing your bank account details. Once verified, the refund will be transferred to your account within 2 business days.
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Who covers the return shipping costs ?
ROUN GROUN will cover the return’s entire shipping costs across the territory of INDIA.
For International shipping and returns – contact support@roungroun.com
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What items are not eligible for return ?
Certain items may not be eligible for return, such as:
– Apparels that have been used, washed, or damaged by the customer.
– Certain Apparels and equipments which are non-reusable or one-time use product. cannot be returned.
– Items beyond the 7-day return window after the delivery.
– Some products, like single-use gear or products with a focus on hygiene, are marked non-returnable to ensure the safety and integrity of your purchases.
When a product is non returnable, it will be highlighted in the product page.
We carefully design these policies to maintain the quality you expect from ROUN GROUN.
– How long does it take to ship return or replaced products within INDIA?
Shipping products within India typically takes anywhere between 2 to 4 business days, depending on the availability of courier services in specific pin-codes and business holidays.
Please note that delivery timelines may vary based on the destination, courier partner serviceability, and unforeseen delays.
At ROUN GROUN, we strive to ensure timely dispatch and delivery of all orders to provide you with the best possible service.
To learn more about our shipping policy, Click here
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For any queries regarding returns or refunds, feel free to contact our customer support team via email at support@roungroun.com
Thank you for being part of the ROUN GROUN community.
At ROUN GROUN, we’re redefining fitness and adventure gear with sustainability at heart. Thank you for choosing us to support your active lifestyle—together, we’re building a greener future, one adventure at a time.
If you have any other queries or you couldn’t find what you’re looking for, You can reach out to us directly –
ROUN GROUN IND.
East Division – 562114
Bengaluru, Karnataka INDIA